 - Delayed Revenue Realization
| | | | | The Client
The client is a leading provider of IT solutions and services globally.
The Challenge
The business partners were facing revenue realization and relationship management issues in their IT consulting business.
The Solution
We did a six sigma project which was led by a certified black belt from our organization. The root cause was identified. Various techniques and tools were used ( like Pareto, DDM,Surveys, Interviews etc.) and we came up with a set of process guidelines resulting in substantial reduction in cycle time and increased customer satisfaction.
| |
